Wholesale FAQ

Thank you for your interest in carrying Carla De La Cruz Jewelry! I am excited to share my collections with you and your customers. 


Terms & Conditions

MINIMUM ORDER VALUE
The minimum opening order is $150. Reorders have no minimum.

HOW TO PLACE AN ORDER
You can shop directly through my Handshake Wholesale Site or email me directly to place an order.

WHOLESALE PRICING
All prices are listed in US dollars. Prices are subject to change without notice. Buyer will be charged exact shipping. For international buyers, any duties or taxes are the responsibility of the buyer.

RETURNS
All sales are final.

Restocking/cancellation fee: Buyers will be charged a 20% restocking/cancellation fee on orders that are canceled 10 days after the order is placed. You will be refunded for 80% of your order via your original payment method.

Carla De La Cruz Jewelry is crafted with great care. Please report any damaged items within 5 days. Carla De La Cruz Jewelry will cover shipping for the return of the damaged item and the replacement.

Trade outs are available on a case-by-case basis within 90 days.

PAYMENTS
All orders are charged at the time of order. Net30 is not accepted at this time. Carla De La Cruz Jewelry accepts credit cards (MasterCard, Visa, Discover, and American Express) and PayPal.

SHIPPING
Retailer is responsible for paying shipping costs. I can provide you with a shipping estimate once I know the quantity of the order as well as the ship-to location.

I do not offer drop shipping.

CONSIGNMENT
At this time, Carla De La Cruz Jewelry does not accept consignment orders. Samples are available upon request. A credit card hold is required for all samples; Carla De La Cruz Jewelry will cover the cost of shipping. If an order is not placed, the sample will need to be returned in its original packaging, or you will be charged the wholesale value of the sample. 

DAMAGES AND DEFECTS
Defective items may be exchanged for product or credit. Please report damages or defective merchandise within five days of receipt. Note that refused packages will be charged full shipping, handling, and any other charges incurred.

TURN-AROUND TIME
We aim to fill and ship orders as quickly as possible. Please allow 2-3 weeks from the time of your order until shipment unless otherwise communicated. If, for any reason, we expect a delay with your order, you will be notified immediately.

HOUSEKEEPING
Exclusivity may be available in some areas. Please reach out to discuss the options for your store.

For all online sales, websites must be owned & operated by your company. 

Online retailers carrying Carla De La Cruz Jewelry products are required to include the Carla De La Cruz Jewelry name in the product title or product description. Our product and lifestyle images can only specifically be used to promote our products. 

Selling Carla De La Cruz Jewelry in the following ways is prohibited:

  • Selling on third-party sites (Amazon, Etsy, eBay, Daily Deal Sites, etc.)
  • Drop-shipping sites (Buy.com, Overstock.com, etc.)
  • Classified sites (Craigslist, Facebook Marketplace, etc.)
  • Selling in bulk to B2B accounts
  • Other wholesalers

Failure to comply will result in your wholesale status being revoked.